# Community Support Wiki **URL:** https://community.toggl.com/c/community-support-wiki/22.md [Latest](https://community.toggl.com/latest.md) · [Categories](https://community.toggl.com/categories.md) · [Tags](https://community.toggl.com/tags.md) --- ## [About the Community Support Wiki category](https://community.toggl.com/t/about-the-community-support-wiki-category/193)
**Author:** [@Support](https://community.toggl.com/u/Support)\ **Replies:** 1\ **Last updated:** [January 11, 2026, 10:36am UTC](https://community.toggl.com/t/about-the-community-support-wiki-category/193 "2026-01-11T10:36:16Z")
Guide and tips written by Toggl community members All content is created and edited by users with Trust Level 2 and above, and is open to new contributions from the community. How You Can Contribute: Share Your Knowl… --- ## [Lost work groupd](https://community.toggl.com/t/lost-work-groupd/5258)
**Author:** [@Blair\_Tanenbaum](https://community.toggl.com/u/Blair_Tanenbaum)\ **Replies:** 1\ **Last updated:** [October 19, 2026, 12:00am UTC](https://community.toggl.com/t/lost-work-groupd/5258 "2026-10-19T00:00:14Z")
Hi I accidentally deleted my toggle workspace a few minutes ago. Can anyone help me restore it with all of my work logs? --- ## [Anyone else lose all their tracked time after upgrading to Toggl 2.0?](https://community.toggl.com/t/anyone-else-lose-all-their-tracked-time-after-upgrading-to-toggl-2-0/5030)
**Author:** [@dalime](https://community.toggl.com/u/dalime)\ **Replies:** 4\ **Last updated:** [October 9, 2026, 3:12pm UTC](https://community.toggl.com/t/anyone-else-lose-all-their-tracked-time-after-upgrading-to-toggl-2-0/5030 "2026-10-09T15:12:04Z")
I recently signed out and signed back in and now I lost all my tracked time on my account. Has anyone else seen this? And were you able to mitigate it? --- ## [Task upload not working?](https://community.toggl.com/t/task-upload-not-working/5179)
**Author:** [@enbymess](https://community.toggl.com/u/enbymess)\ **Replies:** 0\ **Last updated:** [September 30, 2026, 2:33pm UTC](https://community.toggl.com/t/task-upload-not-working/5179 "2026-09-30T14:33:57Z")
I tried to upload a photo, tried putting in text, tried the prompt option - none of them were working this morning even with a clear list of information. It worked once with a similar list, but then stopped working comp… --- ## [Lost my client list in Toggl 2 move](https://community.toggl.com/t/lost-my-client-list-in-toggl-2-move/5164)
**Author:** [@ejg](https://community.toggl.com/u/ejg)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 11:47am UTC](https://community.toggl.com/t/lost-my-client-list-in-toggl-2-move/5164 "2026-09-28T11:47:05Z")
The clients attached to projects disappeared, and I can no longer edit my projects (for instance, changing the colors so the difference between jobs is visible.) I’m on the free plan, but still, that was useful. Any sugg… --- ## [Permissions for viewing time entries in shared projects](https://community.toggl.com/t/permissions-for-viewing-time-entries-in-shared-projects/5044)
**Author:** [@JimCav](https://community.toggl.com/u/JimCav)\ **Replies:** 1\ **Last updated:** [September 3, 2026, 12:00am UTC](https://community.toggl.com/t/permissions-for-viewing-time-entries-in-shared-projects/5044 "2026-09-03T00:00:17Z")
Hello, We have a user who has access only to specific shared projects within our workspace. The user can currently see the notes/descriptions within those projects but cannot see the related time entries. We would lik… --- ## [I need Assistance and Can't get in touch with anyone](https://community.toggl.com/t/i-need-assistance-and-cant-get-in-touch-with-anyone/4879)
**Author:** [@dmreeseb](https://community.toggl.com/u/dmreeseb)\ **Replies:** 1\ **Last updated:** [July 7, 2026, 6:04pm UTC](https://community.toggl.com/t/i-need-assistance-and-cant-get-in-touch-with-anyone/4879 "2026-07-07T18:04:12Z")
I have been a member of Toggl since 2024 and this is the first time that I have not been able to reach anyone with an issue. I am a premium member and my account is active, however when I log in it says my account is on… --- ## [Login not sending verification email again](https://community.toggl.com/t/login-not-sending-verification-email-again/4790)
**Author:** [@sanderk](https://community.toggl.com/u/sanderk)\ **Replies:** 1\ **Last updated:** [June 16, 2026, 12:03pm UTC](https://community.toggl.com/t/login-not-sending-verification-email-again/4790 "2026-06-16T12:03:52Z")
No-one seems to have seen my response on an old thread. Hence, I try to get the attention of someone who can make the login verification work. The weird thing is that I could register an account for the community, but fo… --- ## [Avoid double window displayed](https://community.toggl.com/t/avoid-double-window-displayed/4787)
**Author:** [@cofo](https://community.toggl.com/u/cofo)\ **Replies:** 1\ **Last updated:** [June 15, 2026, 12:06am UTC](https://community.toggl.com/t/avoid-double-window-displayed/4787 "2026-06-15T00:06:34Z")
Show the Pomodoro timer in the same window as “Workspace” so clicking the tomato icon changes the window to the Pomodoro timer, not open a new window. --- ## [I am unable to start pro plan](https://community.toggl.com/t/i-am-unable-to-start-pro-plan/4770)
**Author:** [@Aditya\_Singh](https://community.toggl.com/u/Aditya_Singh)\ **Replies:** 1\ **Last updated:** [June 10, 2026, 6:06pm UTC](https://community.toggl.com/t/i-am-unable-to-start-pro-plan/4770 "2026-06-10T18:06:08Z")
I am unable to start pro plan.. i tried multiple times and it continuously shows payment failed there’s no reason why it failed still keeps happening. I also cant find any way to reach out to the team like any email etc… --- ## [Premium Account - Can't contact Support / Only AI Agents](https://community.toggl.com/t/premium-account-cant-contact-support-only-ai-agents/4703)
**Author:** [@Alex\_Lantagne3](https://community.toggl.com/u/Alex_Lantagne3)\ **Replies:** 1\ **Last updated:** [May 25, 2026, 4:34pm UTC](https://community.toggl.com/t/premium-account-cant-contact-support-only-ai-agents/4703 "2026-05-25T16:34:43Z")
Hi, We are setup as an organization - premium users. We are not able to reach support for the past 4 business days. Only support available is AI agents in the chat. AI agent said it would create a ticket with suppor… --- ## [Manual time tracking](https://community.toggl.com/t/manual-time-tracking/4662)
**Author:** [@Earthen0689](https://community.toggl.com/u/Earthen0689)\ **Replies:** 2\ **Last updated:** [May 12, 2026, 1:21pm UTC](https://community.toggl.com/t/manual-time-tracking/4662 "2026-05-12T13:21:47Z")
Hi, I’ve been using Toggl Track for a few weeks and love it so far. I track my time manually, and have it set this way on my Mac application. I just want to enter 30min or 1hr, etc. When I do, Toggle adds a random time … --- ## [Does not allow me to set Labor/Rates](https://community.toggl.com/t/does-not-allow-me-to-set-labor-rates/4480)
**Author:** [@nstalgrid](https://community.toggl.com/u/nstalgrid)\ **Replies:** 1\ **Last updated:** [April 12, 2026, 6:03pm UTC](https://community.toggl.com/t/does-not-allow-me-to-set-labor-rates/4480 "2026-04-12T18:03:44Z")
Hello, when I try to set labor cost or billable rates in the admin team members panel I get the error “Oops! Something went wrong. Please try again.” I’ve tried different browsers and refreshed. Yes we are on premium pla… --- ## [Tags not reporting correctly in Analytics](https://community.toggl.com/t/tags-not-reporting-correctly-in-analytics/2004)
**Author:** [@tryonk](https://community.toggl.com/u/tryonk)\ **Replies:** 15\ **Last updated:** [April 6, 2026, 9:49pm UTC](https://community.toggl.com/t/tags-not-reporting-correctly-in-analytics/2004 "2026-04-06T21:49:36Z")
This one is a bit hard to explain . . . I track my time by project and a tag for the kind of work I’m doing. I run a daily report in Analytics that groups my time by tag, then project. This has worked well for several y… --- ## [Reports and billing upgrade system bugged](https://community.toggl.com/t/reports-and-billing-upgrade-system-bugged/4455)
**Author:** [@Marko\_Pavlovic](https://community.toggl.com/u/Marko_Pavlovic)\ **Replies:** 1\ **Last updated:** [April 4, 2026, 12:02am UTC](https://community.toggl.com/t/reports-and-billing-upgrade-system-bugged/4455 "2026-04-04T00:02:20Z")
--- ## [Bug: Locked out of viewing reports](https://community.toggl.com/t/bug-locked-out-of-viewing-reports/3244)
**Author:** [@Hannah\_Badminton](https://community.toggl.com/u/Hannah_Badminton)\ **Replies:** 4\ **Last updated:** [March 31, 2026, 9:20pm UTC](https://community.toggl.com/t/bug-locked-out-of-viewing-reports/3244 "2026-03-31T21:20:58Z")
I am locked out of reviewing reports. While in the report area, I tried to updated the field in the main grid to include dates, since then everytime I go to the reports page, the web page goes completely blank. I need … --- ## [Newly Created Projects - Do not Appear in Reports](https://community.toggl.com/t/newly-created-projects-do-not-appear-in-reports/3592)
**Author:** [@automationexperts](https://community.toggl.com/u/automationexperts)\ **Replies:** 2\ **Last updated:** [January 9, 2026, 5:45pm UTC](https://community.toggl.com/t/newly-created-projects-do-not-appear-in-reports/3592 "2026-01-09T17:45:57Z")
Older projects that I have created months ago, when assigned to time entries appear in my reports. However newly created projects, for existing clients, when assigned to time entries… Do appear in reports but not under … --- ## [Automaticly assign teammembers](https://community.toggl.com/t/automaticly-assign-teammembers/3417)
**Author:** [@codenee](https://community.toggl.com/u/codenee)\ **Replies:** 1\ **Last updated:** [November 5, 2025, 8:41pm UTC](https://community.toggl.com/t/automaticly-assign-teammembers/3417 "2025-11-05T20:41:52Z")
Hi Support, We use Toggl in combination with Asana. This integration works well because Asana projects are automatically imported into Toggl. I was wondering if it’s also possible to automatically assign team members t… --- ## [Google Calendar integration across Toggl Products](https://community.toggl.com/t/google-calendar-integration-across-toggl-products/3343)
**Author:** [@Raphael\_Auriac](https://community.toggl.com/u/Raphael_Auriac)\ **Replies:** 1\ **Last updated:** [October 28, 2025, 12:14pm UTC](https://community.toggl.com/t/google-calendar-integration-across-toggl-products/3343 "2025-10-28T12:14:37Z")
Hi, I want to have my Google Calendar integration active on Toggl Focus but disconnect it from Track, the problem is it seems I have to pick one setting for both apps and I don’t want that, what can I do ? --- ## [Billed but didn't receive paid plan!](https://community.toggl.com/t/billed-but-didnt-receive-paid-plan/3255)
**Author:** [@Lara\_Griffin](https://community.toggl.com/u/Lara_Griffin)\ **Replies:** 1\ **Last updated:** [October 9, 2025, 9:49pm UTC](https://community.toggl.com/t/billed-but-didnt-receive-paid-plan/3255 "2025-10-09T21:49:19Z")
I was billed for my first month but did not receive the paid plan. I need customer support --- ## [Email with reply to "an issue" without link or way to find it](https://community.toggl.com/t/email-with-reply-to-an-issue-without-link-or-way-to-find-it/3233)
**Author:** [@Antonin\_Drdacky](https://community.toggl.com/u/Antonin_Drdacky)\ **Replies:** 1\ **Last updated:** [October 7, 2025, 12:25am UTC](https://community.toggl.com/t/email-with-reply-to-an-issue-without-link-or-way-to-find-it/3233 "2025-10-07T00:25:55Z")
What issue are they talking about in the following email? I didn’t find any notification here on this forum. There is no link in the email (which is bad design). The email in question: Haven’t heard from you in… --- ## [Timeline not Visible in Web App](https://community.toggl.com/t/timeline-not-visible-in-web-app/3210)
**Author:** [@Steven\_Bunker](https://community.toggl.com/u/Steven_Bunker)\ **Replies:** 5\ **Last updated:** [October 7, 2025, 12:16am UTC](https://community.toggl.com/t/timeline-not-visible-in-web-app/3210 "2025-10-07T00:16:16Z")
Hello, I have Timeline and Timeline syncing enabled in my Windows Toggl app on two different devices: And I found this article that describes how to turn on the timeline view in the webapp: The Timeline feature | To… --- ## [Google calendar entries](https://community.toggl.com/t/google-calendar-entries/3234)
**Author:** [@Katerina\_Hytha\_Spaco](https://community.toggl.com/u/Katerina_Hytha_Spaco)\ **Replies:** 0\ **Last updated:** [October 6, 2025, 9:34pm UTC](https://community.toggl.com/t/google-calendar-entries/3234 "2025-10-06T21:34:26Z")
Google calendar entries show in the browser but not in desktop app. Update: i did some reconnecting and syncing and it works now. :slight\_smile: --- ## [Bounce list email address](https://community.toggl.com/t/bounce-list-email-address/3145)
**Author:** [@Eva\_Janssen](https://community.toggl.com/u/Eva_Janssen)\ **Replies:** 1\ **Last updated:** [September 19, 2025, 8:05pm UTC](https://community.toggl.com/t/bounce-list-email-address/3145 "2025-09-19T20:05:59Z")
hello, Im not receiving your emails with a code to check my email account. My email address is correct. Can you check if my email address is on a bounce list? --- ## [Bug: Looking at Google Docs/Sheets ruins my Pomodoros](https://community.toggl.com/t/bug-looking-at-google-docs-sheets-ruins-my-pomodoros/3114)
**Author:** [@Joey\_Bream](https://community.toggl.com/u/Joey_Bream)\ **Replies:** 1\ **Last updated:** [September 16, 2025, 8:12pm UTC](https://community.toggl.com/t/bug-looking-at-google-docs-sheets-ruins-my-pomodoros/3114 "2025-09-16T20:12:03Z")
Recently enjoying Toggl. It’s a great service. but one thing really bugs me. When I am trying to do pomodoros, often it will cancel the existing pomodoro timer and start a new generic timer if I look at a Google doc. T… --- ## [The Undo (Ctrl Z) Shortcut on Toggl Plan](https://community.toggl.com/t/the-undo-ctrl-z-shortcut-on-toggl-plan/3071)
**Author:** [@Monicaca](https://community.toggl.com/u/Monicaca)\ **Replies:** 0\ **Last updated:** [September 11, 2025, 4:38am UTC](https://community.toggl.com/t/the-undo-ctrl-z-shortcut-on-toggl-plan/3071 "2025-09-11T04:38:18Z")
I’m using Toggl Plan, but I noticed that I can’t undo a drag-and-drop action on the timeline. For example, after I move a task from the 15th to the 16th, pressing Ctrl + Z doesn’t change anything (it doesn’t move the ta… --- ## [Reports](https://community.toggl.com/t/reports/2659)
**Author:** [@Roygur](https://community.toggl.com/u/Roygur)\ **Replies:** 3\ **Last updated:** [August 7, 2025, 11:57am UTC](https://community.toggl.com/t/reports/2659 "2025-08-07T11:57:37Z")
Hi, in the free plan, i’m not able to see reports of other team members. i’m the Admin . until few weeks ago i was able to. now it says " Reporting on team data is available on \[paid plans\]." and the data is empty. P.… --- ## [Time Tracking: End Time Not Entering Correctly](https://community.toggl.com/t/time-tracking-end-time-not-entering-correctly/2543)
**Author:** [@LittleDog](https://community.toggl.com/u/LittleDog)\ **Replies:** 6\ **Last updated:** [July 14, 2025, 6:16pm UTC](https://community.toggl.com/t/time-tracking-end-time-not-entering-correctly/2543 "2025-07-14T18:16:56Z")
Hi Toggl Community, I’ve been a long-time user of Toggl—going on 14 years now—and I’ve generally had a great experience. However, I’m running into an issue this week that I haven’t seen before and was wondering if anyon… --- ## [Saved reports not using correct time zone](https://community.toggl.com/t/saved-reports-not-using-correct-time-zone/2228)
**Author:** [@Evandro\_Pomatti](https://community.toggl.com/u/Evandro_Pomatti)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 12:14pm UTC](https://community.toggl.com/t/saved-reports-not-using-correct-time-zone/2228 "2025-06-24T12:14:36Z")
I’ve created a Saved Report with a filter for “this month”, but when I open the saved report, it does not show any entries. This is because it is picking up June already, but I’m still in May (UTC-3). Yes, my profile… --- ## [Copy Events as Time Entries - Missing?](https://community.toggl.com/t/copy-events-as-time-entries-missing/2130)
**Author:** [@samuel.bourgeois](https://community.toggl.com/u/samuel.bourgeois)\ **Replies:** 0\ **Last updated:** [May 21, 2025, 1:31pm UTC](https://community.toggl.com/t/copy-events-as-time-entries-missing/2130 "2025-05-21T13:31:39Z")
Hello, Has anyone else noticed the Button: COPY EVENTS AS TIME ENTRIES seems to have disappeared? [Next page](https://community.toggl.com/c/community-support-wiki/22.md?page=1)