# Access denied. Ask the Admin for access **URL:** \ **Category:** Ask the Community\ **Tags:** workspace, endpoints\ **Created:** [February 12, 2025, 8:12am UTC](https://community.toggl.com/t/access-denied-ask-the-admin-for-access/1052 "2025-02-12T08:12:22Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![matteolspace](https://avatars.discourse-cdn.com/v4/letter/m/8c91f0/32.png) [@matteolspace](https://community.toggl.com/u/matteolspace)\ **Post date:** [February 12, 2025, 8:12am UTC](https://community.toggl.com/t/access-denied-ask-the-admin-for-access/1052/1 "2025-02-12T08:12:22Z")
**Access denied. Ask the Admin for access** On macos 15.3 (24D60), with the toggl app at version 10.7.0 (2966) I get the message in title on a pop-up window which prevents the app to be used. The pop-up has an `Ok` button. When I click it, a new pop-up, appears. It has been working just fine until yesterday, no update took place in between. Has anyone got a similar problem? In case, what was the solution? ---
**Author:** ![n.shah](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/n.shah/32/761_2.png) [@n.shah](https://community.toggl.com/u/n.shah)\ **Post date:** [February 12, 2025, 9:58am UTC](https://community.toggl.com/t/access-denied-ask-the-admin-for-access/1052/2 "2025-02-12T09:58:11Z")
I am getting the same error with Toggl 10.7.0 (2966) on macOS 15.3 (24D60). ![Screenshot 2025-02-12 at 09.55.11](https://canada1.discourse-cdn.com/flex012/uploads/toggl1/original/1X/fb1fbf945cc831f2688c5ea9b51c0f0cb03043f2.png) ---
**Author:** ![Laurent\_H](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/laurent_h/32/717_2.png) [@Laurent\_H](https://community.toggl.com/u/Laurent_H)\ **Post date:** [February 13, 2025, 9:46am UTC](https://community.toggl.com/t/access-denied-ask-the-admin-for-access/1052/3 "2025-02-13T09:46:38Z")
Hello, I’ve had the same error. Upgrading MacOS to 15.3.1, restarting the toggl and and re-authenticating on the app solved the issue. (Not sure which part solve the issue, but problem is gone 🙂 ) ---
**Author:** ![PaulB](https://avatars.discourse-cdn.com/v4/letter/p/ac91a4/32.png) [@PaulB](https://community.toggl.com/u/PaulB)\ **Post date:** [February 19, 2025, 6:21pm UTC](https://community.toggl.com/t/access-denied-ask-the-admin-for-access/1052/4 "2025-02-19T18:21:34Z")
That didn’t fix it for me. It seems to happen when I wake up my computer and the network connection has changed, particularly if I’m on a Wi-Fi network that has a captive portal. It may also happen when I have no connection upon waking, but I can’t be certain of that. Also, I usually have a corporate VPN active (Tailscale), but it disables itself when it detects a captive portal. This started maybe a week ago and has been a persistent issue since then. macOS 15.3.1. Tried logging out and back in. Tried reinstalling. Happens on multiple devices. ---
**Author:** ![mctoggl](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/mctoggl/32/809_2.png) [@mctoggl](https://community.toggl.com/u/mctoggl)\ **Post date:** [February 19, 2025, 6:45pm UTC](https://community.toggl.com/t/access-denied-ask-the-admin-for-access/1052/5 "2025-02-19T18:45:39Z")
I’m getting the same error over and over again and it just started happening a couple days ago. I’m on my Mac admin account so I should have all the permissions I need. Sometimes the error won’t stop popping up over and over and I have to force quit the application. I’ve tried all traditional troubleshooting methods with no success. ---
**Author:** ![paulvddool](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/paulvddool/32/626_2.png) [@paulvddool](https://community.toggl.com/u/paulvddool)\ **Post date:** [April 15, 2025, 9:24am UTC](https://community.toggl.com/t/access-denied-ask-the-admin-for-access/1052/6 "2025-04-15T09:24:47Z")
I have the same issue. Toggl Track version 10.7.0 (2966) I noticed there’s also a red sync icon in the top right of the app any time I get the alert popup. It has to be related. Restarting Toggl or upgrading to MacOS 15.3.1 didn’t resolve the issue for me. I’ll try the reauthentication solution: I’ve logged out and logged back in again. I’ll update here if that resolved the issue for me.