# Can somebody please reactivate our workspace again?

**URL:** <https://community.toggl.com/t/can-somebody-please-reactivate-our-workspace-again/5070>\
**Category:** Ask the Community\
**Created:** [September 4, 2026, 1:26pm UTC](https://community.toggl.com/t/can-somebody-please-reactivate-our-workspace-again/5070 "2026-09-04T13:26:52Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![RoyvanRingelenstein](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/royvanringelenstein/32/4542_2.png) [@RoyvanRingelenstein](https://community.toggl.com/u/RoyvanRingelenstein)\
**Post date:** [September 4, 2026, 1:26pm UTC](https://community.toggl.com/t/can-somebody-please-reactivate-our-workspace-again/5070/1 "2026-09-04T13:26:52Z")

</div>

Hi,

We’ve been customers now for multiple years, our workspace has been set to inactive due to an invoice that isn’t in our overview.

The ‘solution’ is to repurchase a paid plan, but the prices are different than what we pay + the main issue is that I can’t even see the invoice that we should have paid.

The chat support is horrible and somehow I can’t get through to anybody.

Can this be set straight ASAP?

---

<div class="post-metadata">

**Author:** ![RoyvanRingelenstein](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/royvanringelenstein/32/4542_2.png) [@RoyvanRingelenstein](https://community.toggl.com/u/RoyvanRingelenstein)\
**Post date:** [September 4, 2026, 1:35pm UTC](https://community.toggl.com/t/can-somebody-please-reactivate-our-workspace-again/5070/2 "2026-09-04T13:35:11Z")

</div>

I’ve been waiting in the chat for 3+ hours and can’t get a decent reply. I replied 10 minutes later than the initial response and I get an ‘answer’ that doesn’t help me.

Is this how you treat your customers that have been with you for multiple years?

 ![image](https://canada1.discourse-cdn.com/flex012/uploads/toggl1/original/2X/5/5d665d048f2e3f9463fb42681ff1a2453f07ff77.png)