# Cannot login to Desktop App

**URL:** <https://community.toggl.com/t/cannot-login-to-desktop-app/4034>\
**Category:** Ask the Community\
**Created:** [January 20, 2026, 1:50pm UTC](https://community.toggl.com/t/cannot-login-to-desktop-app/4034 "2026-01-20T13:50:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Andrew\_Clark](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/andrew_clark/32/3117_2.png) [@Andrew\_Clark](https://community.toggl.com/u/Andrew_Clark)\
**Post date:** [January 20, 2026, 1:50pm UTC](https://community.toggl.com/t/cannot-login-to-desktop-app/4034/1 "2026-01-20T13:50:26Z")

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**Post Title** : Cannot login to Desktop App

**Your Question/Topic** : When I try to login to the desktop app in Windows 11, I keep getting an error message that says “Sorry, we’re having trouble logging you in. Please try again.” I have tried logging in with email and with Google about 100 times over the last month. Any solutions? Is this a known problem?

The browser that it tries the authentication with is Edge.

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [January 21, 2026, 12:32pm UTC](https://community.toggl.com/t/cannot-login-to-desktop-app/4034/2 "2026-01-21T12:32:36Z")

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Hi Andrew,

I’m sorry to hear you’ve been having a problem like this logging into the desktop app!

Could you confirm you have the latest version of the Windows desktop app 10.17.0 installed?

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**Author:** ![Andrew\_Clark](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/andrew_clark/32/3117_2.png) [@Andrew\_Clark](https://community.toggl.com/u/Andrew_Clark)\
**Post date:** [January 21, 2026, 1:45pm UTC](https://community.toggl.com/t/cannot-login-to-desktop-app/4034/3 "2026-01-21T13:45:27Z")

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I have Windows 11 Education version 23H2 (OS Build 22631.6491).

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [January 21, 2026, 10:33pm UTC](https://community.toggl.com/t/cannot-login-to-desktop-app/4034/4 "2026-01-21T22:33:26Z")

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Thanks for that! And just to make sure: logging into the webapp on the browser happens without issue?

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**Author:** ![Andrew\_Clark](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/andrew_clark/32/3117_2.png) [@Andrew\_Clark](https://community.toggl.com/u/Andrew_Clark)\
**Post date:** [January 21, 2026, 10:51pm UTC](https://community.toggl.com/t/cannot-login-to-desktop-app/4034/5 "2026-01-21T22:51:32Z")

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Yes. I can login to the browser without issue.