# Cannot reset password and access my account

**URL:** <https://community.toggl.com/t/cannot-reset-password-and-access-my-account/3510>\
**Category:** Tech Discussions\
**Created:** [November 13, 2025, 12:53pm UTC](https://community.toggl.com/t/cannot-reset-password-and-access-my-account/3510 "2025-11-13T12:53:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Giulia\_Bonati](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/giulia_bonati/32/1517_2.png) [@Giulia\_Bonati](https://community.toggl.com/u/Giulia_Bonati)\
**Post date:** [November 13, 2025, 12:53pm UTC](https://community.toggl.com/t/cannot-reset-password-and-access-my-account/3510/1 "2025-11-13T12:53:12Z")

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Password Reset Email doesn´t arrive

Hi everyone! I need some help. I have a profile in Toggle that i sue for work entries with a client, since yesterday I acnnot access it and I do not receive any emails for reset my password even if I send multiple requests.

I have already looked in spam, but nothing.

Could you help me?  
I kindly receive any comment!

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [November 13, 2025, 11:01pm UTC](https://community.toggl.com/t/cannot-reset-password-and-access-my-account/3510/2 "2025-11-13T23:01:54Z")

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Hi Giulia! I’m seeing that emails should be coming your way 🤔 Can you try another password reset request?