# Can't enter the desktop app

**URL:** <https://community.toggl.com/t/cant-enter-the-desktop-app/1732>\
**Category:** Product Feedback\
**Created:** [April 21, 2025, 1:18pm UTC](https://community.toggl.com/t/cant-enter-the-desktop-app/1732 "2025-04-21T13:18:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![zam\_cui](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/zam_cui/32/1104_2.png) [@zam\_cui](https://community.toggl.com/u/zam_cui)\
**Post date:** [April 21, 2025, 1:18pm UTC](https://community.toggl.com/t/cant-enter-the-desktop-app/1732/1 "2025-04-21T13:18:33Z")

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My laptop is windows 10 and today i can’t enter the desktop app, click all the buttons and get no response, the same goes for reinstalling

 ![PixPin_2025-04-21_21-06-48](https://canada1.discourse-cdn.com/flex012/uploads/toggl1/original/2X/d/d87355c1045215406322278a2379325061c152d8.png)

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**Author:** ![Bethany\_Baudhuin](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/bethany_baudhuin/32/2206_2.png) [@Bethany\_Baudhuin](https://community.toggl.com/u/Bethany_Baudhuin)\
**Post date:** [February 20, 2026, 10:37pm UTC](https://community.toggl.com/t/cant-enter-the-desktop-app/1732/2 "2026-02-20T22:37:38Z")

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Did you figure out how to fix it? I’m having this problem right now.

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [February 25, 2026, 3:31pm UTC](https://community.toggl.com/t/cant-enter-the-desktop-app/1732/3 "2026-02-25T15:31:23Z")

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Hey Bethany! Could you confirm the OS you are on and the app version? Also, have you tried a reinstall of the app once? Do note, doing so will delete all unsynced data, so only do this if you are sure all your data is synced.