# Can't login - email not recognised - reset won't work? **URL:** \ **Category:** Ask the Community\ **Created:** [February 6, 2025, 10:47am UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992 "2025-02-06T10:47:08Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Greg\_Coley](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/greg_coley/32/728_2.png) [@Greg\_Coley](https://community.toggl.com/u/Greg_Coley)\ **Post date:** [February 6, 2025, 10:47am UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/1 "2025-02-06T10:47:08Z")
Hi - last night Toggl required me to login again but it’s now saying my account email doesn’t exist. I’ve tried password reset and that doesn’t send any emails and I’ve checked spam. The same issue with both accounts we have been using for years without a hitch. Can anyone help resolve our situation please? Thanks. ---
**Author:** ![Roland](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/roland/32/680_2.png) [@Roland](https://community.toggl.com/u/Roland)\ **Post date:** [February 6, 2025, 3:45pm UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/2 "2025-02-06T15:45:15Z")
I have the same problem. And I‘m not satisfied, that nobody can give any information or support.😢 ---
**Author:** ![Marie](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/marie/32/324_2.png) [@Marie](https://community.toggl.com/u/Marie)\ **Post date:** [March 4, 2025, 8:27am UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/4 "2025-03-04T08:27:24Z")
@Roland @Greg_Coley just DMed you :toggl-heart: ---
**Author:** ![AndersDKk](https://avatars.discourse-cdn.com/v4/letter/a/8797f3/32.png) [@AndersDKk](https://community.toggl.com/u/AndersDKk)\ **Post date:** [March 5, 2025, 6:53pm UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/5 "2025-03-05T18:53:06Z")
@Marie i have the same issue suddenly, with the message: We couldn’t find a Toggl account with this email and password combination. Try again or Pls. fix have been happy user for many years br Anders ---
**Author:** ![AndersDKk](https://avatars.discourse-cdn.com/v4/letter/a/8797f3/32.png) [@AndersDKk](https://community.toggl.com/u/AndersDKk)\ **Post date:** [March 10, 2025, 7:57am UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/6 "2025-03-10T07:57:33Z")
Hi Marie, pls. assist me - i have 2 month of work i have to invoice to customers that i can’t access 😮 @Marie ---
**Author:** ![Marie](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/marie/32/324_2.png) [@Marie](https://community.toggl.com/u/Marie)\ **Post date:** [March 10, 2025, 11:35am UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/7 "2025-03-10T11:35:38Z")
I have DMed you just now, Anders. ---
**Author:** ![Mariam](https://avatars.discourse-cdn.com/v4/letter/m/b9e5f3/32.png) [@Mariam](https://community.toggl.com/u/Mariam)\ **Post date:** [December 4, 2025, 9:42am UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/8 "2025-12-04T09:42:01Z")
Hello Marie, I have the exact same problem: I got logged out, and when trying to log in again: got the message: “ **We couldn’t find a Toggl account with this email and password combination. Try again or”** but did not receive any emails (also not in the spam box) to reset my password. I’d be very happy if you could support - otherwise, I’ve been a great fan of Toggl for years! Best, Mariam ---
**Author:** ![Michael\_Boyd](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/michael_boyd/32/1965_2.png) [@Michael\_Boyd](https://community.toggl.com/u/Michael_Boyd)\ **Post date:** [December 15, 2025, 3:13pm UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/9 "2025-12-15T15:13:03Z")
I created a new account to try out the Toggl solution but have had a password issue and cannot reset the password and gain access to the original account as it won’t recognize the email. Is there a way to get password support? ---
**Author:** ![BPRSpecialist](https://avatars.discourse-cdn.com/v4/letter/b/b5a626/32.png) [@BPRSpecialist](https://community.toggl.com/u/BPRSpecialist)\ **Post date:** [January 19, 2026, 2:31pm UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/10 "2026-01-19T14:31:14Z")
Same here. I was trying to add 2FA every time it asked but it constantly did not deliver anything. Now I’ve gone to log in and cannot get access. I cannot even reset my password. I know the details are correct as they’re saved in my password manager. Any help will be gratefully received. ---
**Author:** ![ntamaru](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@ntamaru](https://community.toggl.com/u/ntamaru)\ **Post date:** [April 6, 2026, 5:05pm UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/11 "2026-04-06T17:05:42Z")
I’m having the exact same problem. I’ve been using Toggl for many years and this is the first time I haven’t been able to log in. I’ve tried password reset, but an email is never sent and when I try to resend the email, it says “ **Verification is required. Please try again.** **In case of doubts or questions, please visit [https://community.toggl.com/](https://community.toggl.com/).”** ---
**Author:** ![ntamaru](https://avatars.discourse-cdn.com/v4/letter/n/c6cbf5/32.png) [@ntamaru](https://community.toggl.com/u/ntamaru)\ **Post date:** [April 6, 2026, 5:06pm UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/12 "2026-04-06T17:06:58Z")
Hi Marie - I saw that you were able to help some other users navigate this issue. Any chance you could help me out as well? ---
**Author:** ![zep](https://avatars.discourse-cdn.com/v4/letter/z/d6d6ee/32.png) [@zep](https://community.toggl.com/u/zep)\ **Post date:** [May 29, 2026, 1:24pm UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/13 "2026-05-29T13:24:49Z")
Hi, Adding myself the list of those that cannot register or login. I imagine that the issue might be that I used to have an account years ago, and I am coming back now? Anyway, both resetting password and signing up gives: “Verification is required. Please try again. In case of doubts or questions, please visit [https://community.toggl.com/](https://community.toggl.com/).”. Thanks in advance! ---
**Author:** ![zep](https://avatars.discourse-cdn.com/v4/letter/z/d6d6ee/32.png) [@zep](https://community.toggl.com/u/zep)\ **Post date:** [June 2, 2026, 8:51am UTC](https://community.toggl.com/t/cant-login-email-not-recognised-reset-wont-work/992/14 "2026-06-02T08:51:11Z")
A couple of hours after my message, I was able to login! All good!