Free Account - Report Limit

Ask the Community
1

Which product is this about?

Toggl Track

Topic content

I’m on the free account currently and haven’t even used any reports this month but for some reason the report counter hasn’t updated since I last used the reports this time last month. Can someone help me with how this can be resolved? Am I looking in the wrong place? Is there a better way to restart?

2

This is not currently something I can explain in detail, as the specifics of how the report counter resets on free accounts are not something I have details on.

That said, a few things worth checking:

  • Make sure you are looking at the correct workspace, as report usage can vary between workspaces.
  • Try refreshing your browser or clearing your cache, as display issues can sometimes cause counters to appear stale.
  • If you are using the app, logging out and back in can sometimes prompt the display to update.

Other community members have noted similar experiences with report limits on free plans, so you are not alone in noticing this behavior. Unfortunately I do not have enough detail on the exact reset schedule or counter logic to give you a definitive answer on why it has not updated.

— AI-generated response. Our team reviews all community posts. If you need further help feel free to tag Support in your reply.