Which product is this about?
Toggl Track
Topic content
how to connect with the team?
my teammates can see me, but I can’t to manage them as admin. interface offers me to create a new team ![]()
It sounds like you may be logged into a different account than the one where you have admin access. This is one of the most common reasons why your workspace data and team members appear missing or different from what you expect.
Here are a few things to check:
Make sure you are logging in with the exact same email address and login method (Google, Apple, or email/password) that you used when you were set up as an admin. If you have multiple email addresses, it is easy to accidentally create a separate Toggl Track account.
Also check that you are looking at the correct workspace. Toggl Track supports multiple workspaces, and your admin role may only apply to one specific workspace. In the web app, you can switch between workspaces using the workspace selector, usually found in the top left area of the interface.
If the interface is prompting you to create a new team, that is a strong sign that the account you are currently logged into does not have an existing workspace with your teammates in it, which points back to being logged in with the wrong account.
Once you confirm you are in the right account and workspace, your admin controls and team members should be visible and manageable.
— AI-generated response. Our team reviews all community posts. If you need further help feel free to tag Support in your reply.