# installation error

**URL:** <https://community.toggl.com/t/installation-error/714>\
**Category:** Ask the Community\
**Created:** [January 13, 2025, 5:09am UTC](https://community.toggl.com/t/installation-error/714 "2025-01-13T05:09:57Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Owen1](https://avatars.discourse-cdn.com/v4/letter/o/0ea827/32.png) [@Owen1](https://community.toggl.com/u/Owen1)\
**Post date:** [January 13, 2025, 5:09am UTC](https://community.toggl.com/t/installation-error/714/1 "2025-01-13T05:09:57Z")

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**Post Title** : Clearly state your question or topic.

**Your Question/Topi**

 ![toggltrack](https://canada1.discourse-cdn.com/flex012/uploads/toggl1/original/1X/270b7585b2b284d468a9addcf4f45736726e1059.jpeg)  
**c** : Describe what you need help with or want to discuss with other members of the community 🧑‍🤝‍🧑

💡 **Helpful Tips for Best Answers** :

- Be clear and concise.
- Check if your question has been asked before. 🔍
- Be respectful and thank those who help. 🙂

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [January 13, 2025, 10:42am UTC](https://community.toggl.com/t/installation-error/714/2 "2025-01-13T10:42:50Z")

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Hi @Owen1, thanks for posting! Are you able to log into your account using the web app or do you encounter the same issue there?

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<div class="post-metadata">

**Author:** ![Owen1](https://avatars.discourse-cdn.com/v4/letter/o/0ea827/32.png) [@Owen1](https://community.toggl.com/u/Owen1)\
**Post date:** [January 13, 2025, 2:34pm UTC](https://community.toggl.com/t/installation-error/714/3 "2025-01-13T14:34:22Z")

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I can log into the website.

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [January 13, 2025, 2:59pm UTC](https://community.toggl.com/t/installation-error/714/4 "2025-01-13T14:59:14Z")

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And you have authenticated your email after signup with a confirmation code?

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<div class="post-metadata">

**Author:** ![Owen1](https://avatars.discourse-cdn.com/v4/letter/o/0ea827/32.png) [@Owen1](https://community.toggl.com/u/Owen1)\
**Post date:** [January 14, 2025, 11:02am UTC](https://community.toggl.com/t/installation-error/714/5 "2025-01-14T11:02:15Z")

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Yes. Do I have to stay online to use it?

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<div class="post-metadata">

**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [January 29, 2025, 1:11pm UTC](https://community.toggl.com/t/installation-error/714/6 "2025-01-29T13:11:36Z")

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@Owen1 we need to look into this further on our end, DMd you with additional questions