# Issue with upgrade subscription

**URL:** <https://community.toggl.com/t/issue-with-upgrade-subscription/3305>\
**Category:** Ask the Community\
**Created:** [October 21, 2025, 8:51am UTC](https://community.toggl.com/t/issue-with-upgrade-subscription/3305 "2025-10-21T08:51:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![louise\_g](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/louise_g/32/2391_2.png) [@louise\_g](https://community.toggl.com/u/louise_g)\
**Post date:** [October 21, 2025, 8:51am UTC](https://community.toggl.com/t/issue-with-upgrade-subscription/3305/1 "2025-10-21T08:51:31Z")

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Please can someone advise me with my subscription error

I am trying to upgrade to premium as my free trial has come to an end. On the subscription page it says that I am on the FREE plan but when I go to pay, it says that I already have premium but I am not seeing any of the features and my reports are blank.

Please can someone help?

Thank you so much

L

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [October 21, 2025, 9:36pm UTC](https://community.toggl.com/t/issue-with-upgrade-subscription/3305/2 "2025-10-21T21:36:32Z")

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Hi Louise! I’m seeing that we’re already chatting with you in our chat channel in-app, so let’s continue the conversation there.

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [October 21, 2025, 9:36pm UTC](https://community.toggl.com/t/issue-with-upgrade-subscription/3305/3 "2025-10-21T21:36:38Z")

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