# Lost access to account, can't cancel billing **URL:** \ **Category:** Ask the Community\ **Tags:** support, help\ **Created:** [April 4, 2025, 3:15pm UTC](https://community.toggl.com/t/lost-access-to-account-cant-cancel-billing/1579 "2025-04-04T15:15:51Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Gabriel\_Fleury](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/gabriel_fleury/32/1003_2.png) [@Gabriel\_Fleury](https://community.toggl.com/u/Gabriel_Fleury)\ **Post date:** [April 4, 2025, 3:15pm UTC](https://community.toggl.com/t/lost-access-to-account-cant-cancel-billing/1579/1 "2025-04-04T15:15:52Z")
## Lost access to my account (email was deleted) still being billed I worked for a company, and I signed up using my company email ([gabrielf@doublenines.co](mailto:gabrielf@doublenines.co)) to use the service. I have since left the company and my email got deleted, but I’m still being billed. I can’t access my account since I cannot use google login nor can I use password recovery to access it manually. I’d like to cancel the payment ---
**Author:** ![nida](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/nida/32/513_2.png) [@nida](https://community.toggl.com/u/nida)\ **Post date:** [April 14, 2025, 2:59pm UTC](https://community.toggl.com/t/lost-access-to-account-cant-cancel-billing/1579/2 "2025-04-14T14:59:57Z")
Hey Gabriel! I’m unable to find an account under that email, but I’m going to email you from our Support email to get more details. Would [gabrielf@doublenines.co](mailto:gabrielf@doublenines.co) be how we contact you? ---
**Author:** ![Gabriel\_Fleury](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/gabriel_fleury/32/1003_2.png) [@Gabriel\_Fleury](https://community.toggl.com/u/Gabriel_Fleury)\ **Post date:** [April 14, 2025, 3:57pm UTC](https://community.toggl.com/t/lost-access-to-account-cant-cancel-billing/1579/3 "2025-04-14T15:57:36Z")
you can contact me via the email [gabrielfleury95@gmail.com](mailto:gabrielfleury95@gmail.com) ---
**Author:** ![nida](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/nida/32/513_2.png) [@nida](https://community.toggl.com/u/nida)\ **Post date:** [April 16, 2025, 7:34am UTC](https://community.toggl.com/t/lost-access-to-account-cant-cancel-billing/1579/4 "2025-04-16T07:34:05Z")
> [@Gabriel\_Fleury](#): > > [gabrielfleury95@gmail.com](mailto:gabrielfleury95@gmail.com) Hi! We’ve emailed you already. Could you get back to us on that email please?