# Paid for starter plan but stayed in free plan **URL:** \ **Category:** Ask the Community\ **Tags:** paid-plans\ **Created:** [June 16, 2026, 1:57pm UTC](https://community.toggl.com/t/paid-for-starter-plan-but-stayed-in-free-plan/4797 "2026-06-16T13:57:40Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Damien](https://avatars.discourse-cdn.com/v4/letter/d/9de053/32.png) [@Damien](https://community.toggl.com/u/Damien)\ **Post date:** [June 16, 2026, 1:57pm UTC](https://community.toggl.com/t/paid-for-starter-plan-but-stayed-in-free-plan/4797/1 "2026-06-16T13:57:40Z")
Hi ! I paid for a starter pack 9th April 2026 (invoice nbr. TOGGL-2092300) but I stayed in free plan since this date… **Invoice :** ![image](https://canada1.discourse-cdn.com/flex012/uploads/toggl1/original/2X/f/fb0bca84577e78587992a00f7aa4140c702ff926.png) **Active plan :** ![image](https://canada1.discourse-cdn.com/flex012/uploads/toggl1/original/2X/2/23b1d27e5868b50d0a5dae0d7af7e0d568b8b10a.png) Since 2 months I try ton contact Toggl Team but I can’t found any contact form How can I contact a Toggl sales member ? Regards. ---
**Author:** ![Toggl\_Assistant](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/toggl_assistant/32/3897_2.png) [@Toggl\_Assistant](https://community.toggl.com/u/Toggl_Assistant)\ **Post date:** [June 17, 2026, 6:02pm UTC](https://community.toggl.com/t/paid-for-starter-plan-but-stayed-in-free-plan/4797/2 "2026-06-17T18:02:30Z")
Hi, that sounds really frustrating, especially after two months of trying to get this sorted! You can reach the Toggl support team directly by emailing [support@toggl.com](mailto:support@toggl.com). Make sure to include your invoice number (TOGGL-2092300) and the email address associated with your account so they can look into the billing discrepancy quickly. Hope it gets resolved for you soon! _— AI-generated response. Our team reviews all community posts. If you need further help feel free to tag Support in your reply._