# Premium Account - Can't contact Support / Only AI Agents

**URL:** <https://community.toggl.com/t/premium-account-cant-contact-support-only-ai-agents/4703>\
**Category:** Community Support Wiki\
**Created:** [May 21, 2026, 1:33pm UTC](https://community.toggl.com/t/premium-account-cant-contact-support-only-ai-agents/4703 "2026-05-21T13:33:13Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Alex\_Lantagne3](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/alex_lantagne3/32/1874_2.png) [@Alex\_Lantagne3](https://community.toggl.com/u/Alex_Lantagne3)\
**Post date:** [May 21, 2026, 1:33pm UTC](https://community.toggl.com/t/premium-account-cant-contact-support-only-ai-agents/4703/1 "2026-05-21T13:33:13Z")

</div>

Hi,

We are setup as an organization - premium users.

We are not able to reach support for the past 4 business days.

Only support available is AI agents in the chat.

AI agent said it would create a ticket with support and follow-up.

That never happened.

We have a login situation after implementing SSO and required immediate support.

You can reach us at info@aisto.ca

---

<div class="post-metadata">

**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [May 25, 2026, 4:34pm UTC](https://community.toggl.com/t/premium-account-cant-contact-support-only-ai-agents/4703/3 "2026-05-25T16:34:43Z")

</div>

Hi Alex,

I’m so sorry for the delay in getting back to you — that’s not the experience we want you to have at all!

I’ve located your conversation and a member of our team will be with you shortly.

Apologies again for the wait! 😊