# Recovering data - how to do so when paid account runs out?

**URL:** <https://community.toggl.com/t/recovering-data-how-to-do-so-when-paid-account-runs-out/3747>\
**Category:** Ask the Community\
**Created:** [December 15, 2025, 1:14pm UTC](https://community.toggl.com/t/recovering-data-how-to-do-so-when-paid-account-runs-out/3747 "2025-12-15T13:14:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Leo\_Williams](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/leo_williams/32/2851_2.png) [@Leo\_Williams](https://community.toggl.com/u/Leo_Williams)\
**Post date:** [December 15, 2025, 1:14pm UTC](https://community.toggl.com/t/recovering-data-how-to-do-so-when-paid-account-runs-out/3747/1 "2025-12-15T13:14:00Z")

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My paid subscription ran out - and my data was lost. I’d just like to see the recent data so I can switch back to tracking my time in excel - how can i do this?

I hope this is possible - seems kinda unfair to not be able to access our data.

Thanks

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**Author:** ![Frozenfrank](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/frozenfrank/32/2840_2.png) [@Frozenfrank](https://community.toggl.com/u/Frozenfrank)\
**Post date:** [December 17, 2025, 5:13am UTC](https://community.toggl.com/t/recovering-data-how-to-do-so-when-paid-account-runs-out/3747/2 "2025-12-17T05:13:39Z")

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Have you tried using the Settings \> Data Export option to get a log of all your data?

 ![Screenshot 2025-12-16 at 11.10.54 PM](https://canada1.discourse-cdn.com/flex012/uploads/toggl1/original/2X/1/1f75138ad39ff9c0437c2d467d813091930cee8a.png)

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**Author:** ![Leo\_Williams](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/leo_williams/32/2851_2.png) [@Leo\_Williams](https://community.toggl.com/u/Leo_Williams)\
**Post date:** [December 17, 2025, 9:02am UTC](https://community.toggl.com/t/recovering-data-how-to-do-so-when-paid-account-runs-out/3747/3 "2025-12-17T09:02:03Z")

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Yes but the data seems to not be there any more - it doesn’t include the details of the tasks, just of the overall project. Having paid hundreds of euros for toggle over recent years I would really expect to be able to access this! any other solutions known?

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [December 22, 2025, 10:11pm UTC](https://community.toggl.com/t/recovering-data-how-to-do-so-when-paid-account-runs-out/3747/5 "2025-12-22T22:11:10Z")

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Hi Leo: when a user reverts to a free plan, they are still able to get reporting on their time entries (available through the Reports tab) but any paid elements are hidden from view, as you are no longer paying to access those features. This would include elements like billable rates, tasks (sub-projects), etc.

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**Author:** ![Frozenfrank](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/frozenfrank/32/2840_2.png) [@Frozenfrank](https://community.toggl.com/u/Frozenfrank)\
**Post date:** [December 31, 2025, 7:40pm UTC](https://community.toggl.com/t/recovering-data-how-to-do-so-when-paid-account-runs-out/3747/6 "2025-12-31T19:40:29Z")

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It’s lame that it’s come to this, but you could purchase _one more month_ of Toggl to export your data, and then let it expire after you get it all.