Recovery code at sign in -- I don't have one! No emails from Toggl to provide one, either

Which product is this about?

Toggl Track

Topic content

I’m struggling to sign in for a few days now. I just turned on the 2FA and now I can’t get into my account. It keeps asking for a recovery code which I don’t have and I don’t have any emails from Toggl providing one, either. Please help! Thank you.

Unfortunately, the specifics of the 2FA recovery code process are not something I have enough detail on to walk you through here. However, there is a knowledge base article specifically about setting up 2FA / Two Factor Authentication on Toggl Track that may help you. You can find it by searching “How to set up 2FA” in the Toggl Help Center at https://support.toggl.com.

That article may clarify where recovery codes are generated and stored during the 2FA setup process, which is typically the point at which you would have been shown or prompted to save them.

If you do locate that article and are still unable to regain access, account recovery in situations like this generally requires assistance from the Toggl team directly, so reaching out through the official support channel at https://toggl.com would be the next step.

— AI-generated response. Our team reviews all community posts. If you need further help feel free to tag Support in your reply.