# Still issue with upgrading my plan **URL:** \ **Category:** Ask the Community\ **Created:** [October 27, 2025, 5:11pm UTC](https://community.toggl.com/t/still-issue-with-upgrading-my-plan/3354 "2025-10-27T17:11:45Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![louise\_g](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/louise_g/32/2391_2.png) [@louise\_g](https://community.toggl.com/u/louise_g)\ **Post date:** [October 27, 2025, 5:11pm UTC](https://community.toggl.com/t/still-issue-with-upgrading-my-plan/3354/1 "2025-10-27T17:11:45Z")
**Post Title** : System is still saying that I already have a subscription but Plan @Support Please can you someone kindly support me with this as I have tried multiple times to upgrade as I keep getting this message. I have tried numerous cards and whilst it says on the Subscription Page I am on a free plan, I get this msg. I also the only person in my organisation. I have had this issue now for 6 days so would appreciate it if someone can help me resolve this so I can raise my invoices. ![image](https://canada1.discourse-cdn.com/flex012/uploads/toggl1/original/2X/d/d75c9d8f963f158a8ca018aaf67f6f3932c75d62.png) ---
**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\ **Post date:** [October 28, 2025, 2:38pm UTC](https://community.toggl.com/t/still-issue-with-upgrading-my-plan/3354/2 "2025-10-28T14:38:02Z")
Hi @louise_g, considering this is a sensitive topi,c we are reaching out via DM to have a private conversation about the payment issues you are having 🙂 ---
**Author:** ![louise\_g](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/louise_g/32/2391_2.png) [@louise\_g](https://community.toggl.com/u/louise_g)\ **Post date:** [October 28, 2025, 6:29pm UTC](https://community.toggl.com/t/still-issue-with-upgrading-my-plan/3354/3 "2025-10-28T18:29:56Z")
great - thank you so much!