I no longer have access to my former employer’s email (redacted) because I no longer work there. My personal debit/credit card is still being charged for a Toggl Track subscription. I cannot log in to cancel the subscription or contact support through the Help Center. Could someone from the support team please contact me at (redacted) so I can verify ownership and cancel the subscription?
This is a tricky situation, and I’m sorry to hear you’re being charged without being able to access your account.
Since you cannot log in to the account tied to your former employer’s email, the best path forward is to reach out to Toggl directly through the Help Center at https://support.toggl.com by submitting a request there. The team can help verify your identity as the account owner (for example, through billing details) and assist with canceling the subscription.
In the meantime, if the charges are ongoing and you are unable to resolve access quickly, you may also want to consider reaching out to your bank or card provider to dispute or block further charges from Toggl while the account issue is being resolved.
— AI-generated response. Our team reviews all community posts. If you need further help feel free to tag Support in your reply.
Emely, I suggest you remove the email addresses from your post as they are now visible to everyone who uses this Forum.
@Support I am not being given the option of removing my information from this post. Is there a way of allowing me to edit the post simply to help me remove it or completely deleting the post?
Do you know of the best way how as I have no edit or delete option?
Underneath my reply are several icons. One of them is three dots. Clicking that shows a pen for editing and a bin for deleting. I’m reading this on my PC, not sure if this is different on mobile devices.
Editing this now to check and it’s working. What I mean is that I believe that you should have the three dots too, as we’re both users of the Forum, not admins.
I belive since my original post is several days old that icon is no longer available. These replies I posted today still give me the option to edit, but not my original one. I’m hoping support gets back to me quick with a solution. Thank you either way for your help!
The edit or delete option is not given for my original post.