# Won't let me buy Premium plan

**URL:** <https://community.toggl.com/t/wont-let-me-buy-premium-plan/3230>\
**Category:** Ask the Community\
**Created:** [October 6, 2025, 3:03pm UTC](https://community.toggl.com/t/wont-let-me-buy-premium-plan/3230 "2025-10-06T15:03:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Rebekah\_Sanders](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/rebekah_sanders/32/2207_2.png) [@Rebekah\_Sanders](https://community.toggl.com/u/Rebekah_Sanders)\
**Post date:** [October 6, 2025, 3:03pm UTC](https://community.toggl.com/t/wont-let-me-buy-premium-plan/3230/1 "2025-10-06T15:03:58Z")

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I’m trying to purchase the Premium plan but it keeps saying “Customer details appear incorrect. Update failed” in the Billing Details section. It asks for my name, email and address. I’ve tried every possible way to input this information with no success. WTF

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**Author:** ![Support](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/support/32/1577_2.png) [@Support](https://community.toggl.com/u/Support)\
**Post date:** [October 7, 2025, 12:27am UTC](https://community.toggl.com/t/wont-let-me-buy-premium-plan/3230/2 "2025-10-07T00:27:49Z")

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Hey @Rebekah_Sanders

I’ve just tried cancelling your trial - can you let me know if you’re able to sign up now as expected?

Thanks!

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**Author:** ![Rebekah\_Sanders](https://yyz2.discourse-cdn.com/flex012/user_avatar/community.toggl.com/rebekah_sanders/32/2207_2.png) [@Rebekah\_Sanders](https://community.toggl.com/u/Rebekah_Sanders)\
**Post date:** [October 7, 2025, 1:20am UTC](https://community.toggl.com/t/wont-let-me-buy-premium-plan/3230/3 "2025-10-07T01:20:27Z")

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That worked thank you!