# You are not allowed to 'require' consent for statistics to get support

**URL:** <https://community.toggl.com/t/you-are-not-allowed-to-require-consent-for-statistics-to-get-support/5206>\
**Category:** Ask the Community\
**Created:** [October 3, 2026, 5:26pm UTC](https://community.toggl.com/t/you-are-not-allowed-to-require-consent-for-statistics-to-get-support/5206 "2026-10-03T17:26:12Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![nickb](https://avatars.discourse-cdn.com/v4/letter/n/f08c70/32.png) [@nickb](https://community.toggl.com/u/nickb)\
**Post date:** [October 3, 2026, 5:26pm UTC](https://community.toggl.com/t/you-are-not-allowed-to-require-consent-for-statistics-to-get-support/5206/1 "2026-10-03T17:26:12Z")

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### Which product is this about?

Toggl

### Topic content

I wanted help, but was told I needed to enable statistics cookies. I run tight privacy settings, so the answer is no. but now I can’t get help. I just paid for a 2 member license for a year… feeling disappointed