Bad request error with Toggl & Slack integration using the command /toggl track

Ask the Community
1

Post Title: bad request error with Toggl & Slack integration using the command /toggl track

Your Question/Topic: We have slack members in the EU that are seeing a bad request error when trying to use the command /toggl track to track time to projects from Slack. They have the app connected and logged in to their member info. Is there anything that could be causing the bad request error?

2

A bad request error when using the /toggl track command in Slack typically indicates that the request parameters aren’t being formatted correctly or there’s an issue with how the command is being processed.

For EU-based Slack members specifically, make sure they are:

  1. Connected to the correct Toggl region for their location
  2. Authenticated properly in Slack with their Toggl account
  3. Using the correct command syntax for /toggl track

When using the /toggl track command, double-check that:

  • The project name or ID is spelled correctly
  • All required fields are being provided in the correct format
  • Special characters or spaces in project names are being handled properly

If the error persists, have the affected team members try:

  • Disconnecting and reconnecting the Slack integration
  • Verifying their Toggl workspace and project settings are accessible
  • Testing the command with a simple project name to isolate the issue

The Slack integration documentation should have specific details about the correct command syntax and any regional considerations for EU users.