It was so complicated to find out how to give feedback on the product! Such a shame, I gave up a few times before going to the chatbot which didn’t work, then to “Help” and having no search results a few times, then seeing there was a link to a community, then had to create an account for the community because the Toggl one doesn’t work here… What a user journey!
In Infomaniak, there is a big “Feedback” button at the top. It could also be next to the help center.
I wish it was easier to find and with the same account!
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@AnneFa thanks for sharing this! There are two ways you can leave feedback:
- When interacting with the bot, our support team has a triaging step with the option of leaving feedback. This saves your feedback with our support team, who will then communicate it to the product and confirm that with you.
- You can leave your feedback here, while it does require another signup to post in the community, the value of your feedback is larger when publicly posted, bringing visibility to other users that can vote it up by liking the post and thus making the feedback more of a priority on our end
Now that you are here I hope you will enjoy the Toggl community and that you will make the most of it
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Thank you for your reply! I still wish the community was visible in the Desktop app, in the Admin section for example. It’s so hard to find.
And I can’t use the chatbot because I do not accept cookies with third-parties. I do not trust them and I don’t see why I should accept cookies to give free feedback to a paid app.
About the chatbot, that is a recent development, it wasn’t mandatory to have cookies accepted to start a chat, but to stay up to date with the latest regulations and with our chat provider (Intercom), we had to add the cookie consent there.
The community was started very recently; it will be more visible and easier to find in the coming months
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same here. this is disappointing. I was simply looking to setup pomodoro and it was quite the pain. It was pretty easy on mobile. Here on desktop, not at all. I read the whole support article and it was lacking. Pomodoro was enabled and I couldn’t find anywhere to turn it on and off, and found myself randomly mashing buttons.
Marking the article as not helpful still didn’t let me leave feedback.
I was told to click the purple chat button, which also neither let me leave feedback nor actually connected me with support.
Finally, I learned that pomodoro must be enabled, then you also must navigate to the “view” tab and select “show pomodoro.” Why pomodoro would be enabled and then hidden doesn’t make sense. Further, in the article, it is safe to assume that if someone wants to enable pomodoro it is because they want to use it…otherwise they wouldn’t read the article.
So, to enable to pomodoro and then not find anywhere to use it was a pain.
This could easily be solved by showing the pomodoro as default and letting someone hide it, having it pop up when it is enabled, or at least adding the relevant context in the support article.
It would also be nice to track via pomodoros in the default tracking area.