Per-User API limit paid plans

Product Feedback
1

Hey

I am currently developing and implementing a browser extension for our entire team to integrate it into our very old and very obscure ERP. Toggl was chosen because many people in our team use it so we want to make it better for them. Currently, toggl has passed our privacy and security audit as singular personal time keeping app that can be used on our work-related devices. There is no real workspace as toggl is an individual tool for per person time management (optional).

I have built a cross-browser extension with very aggressive caching, request limits and even implemented “timer starting” via DOM manipulation if extension is used on the toggl page.
However I still regularly hit the API limit with normal usage (switching projects a lot in an hour f.e.) Am I reading the terms correctly that the paid tiers have no increase of per user API requests? That would make this all futile and I seriously cannot wrap my head around this model. Even if we paid 10$ per month per user we would still be stuck at 30 API requests per hour per user?

Even an increase by 20-50 requests per hour would seriously improve automation potential of toggl, especially in the times of massive global shift towards workplace automation.

2

I understand your frustration, and it sounds like you’re building something useful for your team with automation in mind. However, based on the available information, I cannot confirm the specific details about API rate limits across different paid tiers or whether limits increase with paid plans.

What I can tell you is that Toggl does have API capabilities and integrations available, and there is a Toggl API that developers can work with for building extensions and integrations like the one you’re creating.

For accurate information about API rate limits on paid plans and whether there are options that would better suit your use case with higher request allowances, you’ll need to review the API documentation directly or check your account settings for the specific tier you’re on.

Your idea about increasing per-user API request limits for automation use cases is a good one. The shift toward workplace automation is real, and having higher limits on paid plans would certainly enable more sophisticated integrations like the one you’re building.