BUG: "Chat with support" button does not work on any browser/platform

Product Feedback
1

I tried chatting with support to get some advice on a few issues I’m having. This button does not work. I tried MS Edge, Chrome, and Firefox on both Linux and Mac. Also tried Edge on iOS. One of my colleagues said it works for them.

2

Hello! This should be available for you; can you clear your browser cache and cookies and ensure you’re allowing cookies so the widget can appear?

3

I tried clearing cookies/cache and it still doesn’t work. When I tried yesterday, I had to install Chrome and Firefox to test those and they didn’t work either (even on a fresh install).

When I had developer tools open while refreshing the page, I noticed a bunch of errors. Are any of the errors in the attached screenshot related to this issue?

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image1324×722 137 KB

4

Ooooh that may be :thinking: Let’s have you open Toggl in Incognito, approve all cookies, and let me know if that makes a difference.

5

When I try it in incognito mode, I get the popup below about the cookie banner.

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image942×410 32.4 KB

When I click on the button, I don’t get a cookie banner though and the chat window doesn’t appear.

I’ve tried clearing all cookies/state in my non-incognito mode but don’t even get this far.