Hi
I’m currently running into an annoying issue with the Reports section. The overall data calculates and shows up fine in the “Summary” tab, but the moment I switch over to “Detailed” to view my specific time entries, the list fails to load entirely.
Instead, I just get the error: “Something went wrong. We couldn’t load this chart.” (Screenshot attached).
I’ve tried refreshing and checking different date ranges, but the issue persists. Is anyone else dealing with this right now, or does anyone know a quick workaround?
Thanks!
@Support - could you please help?
Hi there,
I understand how frustrating that must be. The error you’re seeing when trying to view the Detailed reports tab sounds like a display issue. Here are a few things to try:
- Clear your browser cache and cookies, then log back into Toggl and try accessing the Detailed reports again
- Try accessing the reports in a different browser to see if the issue persists
- If you’re using any browser extensions, try disabling them temporarily as they can sometimes interfere with page loading
- Make sure you’re using an up-to-date version of your browser
If none of these steps resolve the issue, it would be helpful to note which browser and version you’re using, as well as the specific date range you’re trying to view. This information can help narrow down what might be going on.
Let me know if any of these workarounds help!
