Can't stop automated-tracking

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1

Post Title: Autotracking can’t be turned off

Your Question/Topic: Is it a bug, per design or do I do anything wrong?

Hi,
I’ve turned off all the autotracking options an yet, the tracker turns on without me doing anything.
I might have to switch to anther tool if I can’t find a solution because this takes too much of my time.
Has anyone had the same issue?

Many thanks for your insghts :folded_hands:

2

Hi @Djamil_Kemal, thanks for posting!

Are you using the desktop app or the Track browser extension? Both have features that can trigger a timer automatically.

3

Hi - thanks for you super fast response.
I use th extension via chrome

4

Thanks, @Djamil_Kemal - can you send through a screenshot of the settings on your extension. Can you also let me know if the tracking starts randomly, or when the browser is opened or when you visit a specific page?

Thanks!

5

​Hi,

Thanks for coming back to me.
The tracking starts randomly. I made a test and stop tracking anything and yet, it starts.
The settings seem ok but I might miss something.

Thanks for your help.

Djamil

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6

@Djamil_Kemal, thanks for sharing those screenshots. Your settings appear to be in order. I’ll ask you for more information via a private channel (DM) so we can troubleshoot this issue together.