Post Title: Error message in downloading an invoice
Your Question/Topic: I’m getting an error message when I’m trying to download my first invoice, " Item quantity must be greater than zero"
Thank you for reaching out!
It seems that the issue is occurring because the report you’re trying to invoice doesn’t have any hours logged. To confirm this, please check the “Quantity” section of your invoice. If the number there is 0 or missing, that’s likely the cause. Before creating an invoice, make sure the report has the correct parameters (date, project, and client) for the hours you wish to invoice.
I hope this helps! If you continue to experience any issues, feel free to let us know—we’re happy to assist further.
Best regards,
Carmen