Hello, when I try to set labor cost or billable rates in the admin team members panel I get the error “Oops! Something went wrong. Please try again.” I’ve tried different browsers and refreshed. Yes we are on premium plan
I understand how frustrating that error must be, especially when you’ve already tried the standard troubleshooting steps like using different browsers and refreshing.
Since you’re on a Premium plan and have the necessary access to the team members admin panel, the issue you’re experiencing with setting labor costs and billable rates appears to be a technical problem that needs further investigation.
Here are a couple of things you can try:
- Clear your browser cache completely and try again in an incognito/private window
- Try accessing Toggl Track from a different device or network if possible
- Make sure you’re using the latest version of your browser
If the issue persists after these steps, there may be something specific about your account or workspace configuration that needs to be looked into more closely.