How can I reset a user's password

I have a user that can no longer login. I have tried the password reset page, but that email is not coming through to their mailbox or mine. I have checked spam filters and junk mail, but nothing is there. I’ve gone into the Admin Console, but I do not see anything there that would allow me to reset a user. What can I do at this point?

I’ve DM’d you @Carl :slight_smile: