Not receiving invitation links

Hi,

When inviting new users to our toggl internally (for users under our domain), the users are not getting the invitational links. We’ve checked everything on our side and the emails never get to the servers or appear in the user’s spam folder. We have multiple users who cannot use the system because of this bug.

Thanks

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Hi Yaara, Sorry for the trouble! :hugs: It’s possible the email addresses might be on our bounce list, which could be preventing the invitation email from reaching them.

I’ll DM you to get the email addresses so that I can check for any bounce errors on our end and help you resolve this as soon as possible. :toggl-heart: