Your Question/Topic: I can’t find the chat support, so I would like someone to help me.
We are currently experiencing a login issue with a newly invited user in our organization.
Here’s a summary of the situation:
We initially invited the user before their email account was fully created, so they never received the invitation email.
In the Toggl dashboard, the invitation status remained pending.
We attempted to resend the invitation, but the email was never received.
We then deleted the user from the organization and sent a new invitation, still no email notification.
When the user tried signing up directly on Toggl, the system returned an error stating that the user already exists.
We also attempted a password reset, but this did not resolve the issue.
It seems the account may exist in your system but is not properly accessible or linked to our organization.
Could you please assist us in resolving this?
I understand you’re having trouble getting a new user set up on your team. This sounds like the account may be in an inconsistent state in the system.
Here are some steps you can try:
First, make sure the user’s email address is completely set up and active before sending an invitation. If you’ve already invited them, try deleting that invitation and waiting a bit before sending a new one.
If the user is seeing an error that they already exist in the system but can’t access the account, here’s what might help: have the user try a password reset using their email address. If they receive the password reset email, they can create a new password and should then be able to log in.
If none of these steps work and the account still appears to exist but isn’t functioning properly, there may be a backend issue that requires direct assistance to fully resolve. In that case, you’ll want to reach out to the support team who can investigate the account status and make any necessary corrections on their end.