My reports download to PDF not working as expected: When I go to my monthly report and download > PDF, the report is excluding some charts with Billable Duration, or incl. the charts with Billable Duration but only showing the date.
The web view of the report is as I’ve had it form months. The problem is that the downloaded (PDF) version of the report doesn’t match.
I’ve seen someone else have an issue related to billing but not the same.
Is anyone else seeing this issue? Is this the best way to make the issue known to Toggl.Support Team (after trying the chat with support from Toggl - which is not working for me)
It sounds like you’re experiencing a mismatch between what you see in your web report and what appears in the PDF export, particularly with Billable Duration charts and date information.
A few things to try:
First, make sure you’re on the Premium plan, as some reporting features require it. If you are, try refreshing the page and downloading the PDF again, as this sometimes resolves display issues.
If the problem persists, check that your report filters and date range are set correctly before exporting. The PDF should reflect the same view you see on screen, so if the web version looks correct but the PDF doesn’t match, it may help to adjust your report settings and try the export again.
If you’ve already tried these steps and the issue continues, the best way to report this is through the in-app support chat or by reaching out through your account. Make sure to include details about which specific report type you’re using and what charts are missing or displaying incorrectly in the PDF export.