Reports isn’t working and cannot download PDF file of the report
A few days ago, an error notification was popping at the bottom right corner when I opened my Toggl Track, “Error! There was an error. If this error persists, please contact support.” I got the same notification every time I refreshed. The issue was resolved some time later and I went on tracking my time. However on Saturday, I was tracking my time and when I went to the reports to download the pdf file, I got the same notification. I refreshed my reports page, I could not see my totals anymore, instead I got the messaged, “We couldn’t load the totals. Please try again later or contact support if the problem persists.” My previous time logs does not load either.
I use Toggl Track web on my Brave browser and I am signed in with my google account. I am on a free plan. I have been using Toggl Track since May 2024 and have never a any issue until this. I am freelance Virtual Assistant and I need to log my time and send the pdf file of my reports to my employer.
I deleted my cache and cookies but this issue still persists. I do not know what else I can do. I am attaching screenshots so that you can see my reports page and the error notification. Please help me understand why this is happening and what can I do to resolve it. Thank you!
We’ll get back to you once a fix is released in that conversation.