Toggl is not recognizing existing account

I am logging in for first time in 2025. Toggl isn’t recognizing that I already have an account. When I try to create a new Client or Project, it says access denied.

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Hello there! :wave: Thank you for reaching out :toggl-heart:. Are you still encountering this issue? If so, could you let us know the following details to help us investigate:

  1. Are you using the same email address you used to create the account?
  2. Have you tried clearing your browser cache or using a different browser?

Let us know, and we’ll be happy to assist further! Cheers! :toggl-cheers: