Windows app keeps crashing

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1

I recently switched computers and reinstalled toggl track.
Every once in a while, while using it, the mouse will start to lag, and within a few seconds, the app will crash.
It generates a .dmp file in %localappdata%\CrashDumps and logs events in the eventvwr:

Application: TogglTrack.exe
CoreCLR Version: 8.0.1725.26602
.NET Version: 8.0.17
Description: The process was terminated due to an unhandled exception.
Exception Info: System.OverflowException: Arithmetic operation resulted in an overflow.
at ModernWpf.Controls.Primitives.TitleBarButton.IsMousePositionWithin(IntPtr lParam)
at ModernWpf.Controls.Primitives.TitleBarButton.TitleBarButtonFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at System.Windows.Interop.HwndSource.PublicHooksFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

Faulting application name: TogglTrack.exe, version: 10.13.1.0, time stamp: 0x68260000
Faulting module name: KERNELBASE.dll, version: 10.0.26100.4652, time stamp: 0x730de2a8
Exception code: 0xe0434352
Fault offset: 0x00000000000c7f9a
Faulting process id: 0x2E8C
Faulting application start time: 0x1DBF0DA75085DD5
Faulting application path: C:\Users\edzilla\AppData\Local\TogglTrack\app-10.13.1\TogglTrack.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: bdb595a9-2e73-446c-9a8f-33e787c53f2c
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1504739130525842538, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: TogglTrack.exe
P2: 10.13.1.0
P3: 68260000
P4: KERNELBASE.dll
P5: 10.0.26100.4652
P6: 730de2a8
P7: e0434352
P8: 00000000000c7f9a
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.63d05a76-0a69-4311-a6ff-b3f250b79b02.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.384c6190-6347-48f7-b497-a3e11d10f1c2.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ff48c8f3-b821-40b9-971f-7bbf5be9ff05.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.020d6b49-57ce-4872-8ec3-7819cb0d0264.tmp.txt
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.a2865670-efb1-4de5-9387-0ea47af98461.tmp.xml

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_TogglTrack.exe_3e5af6f7104ed4e0fcbf99bc082b7ffc51ff_2fc266c9_2a984bcb-e807-43d9-a93b-6b16750f9c89

Analysis symbol:
Rechecking for solution: 0
Report Id: bdb595a9-2e73-446c-9a8f-33e787c53f2c
Report Status: 268435456
Hashed bucket: 9e7d7a9c07c4965514e1e8444a9f7c6a
Cab Guid: 0

2

Heya! Is this a fresh install of the app?

3

It is. I’ve tried reinstalling but it doesn’t change anything

4

Hi there!
With the fresh install, are you now on version 10.14.0?
If yes, can you please DM us the email address you use to log in and we will speak to our developers and get back to you :slight_smile:

Regards,
Nida

5

Hi @Support , yes, I am on 10.14.0
It had been more stable over the last few days but crashed again today.
I will DM you that email address, thanks.