In the Analytics tab, I am unable to generate a PDF due to the stuck message “Generating file…”. This error persists on all dashboards, including the default “Organization Overview”. Exporting to other formats works, but I need the PDF.
Sorry to hear that! Can you attempt to refresh your browser to see if that helps?
I’ve already tried Chrome, Safari and another computer. The issue remains the same
Thanks for that! Let’s have you attempt to export the PDF while your browser console is open, then take a screenshot of the console and DM it to me.
The console can be opened by pressing the F12 key on Windows or by holding down Alt+Cmd+C on Mac. Please make sure that the Console tab is selected at the top of the page. It may be hidden if there is not enough space, in this case simply click on the double-arrows to see the remaining tabs (including Console & Network).
The PDF export seems to be working as normal now. I appreciate the help and will let you know if the error comes back in the future.
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