Don't like how this update was rolled out

Product Feedback
1

Which product is this about?

Toggl

Topic content

OK, first of all, the names are confusing. Why is there “Toggl” and “Toggl Track?” These names aren’t descriptive enough to make anyone understand the difference between the two. I’ve been using “Toggl” since 2013 when it was just “Toggl” so the poor naming schemes are a unique type of frustration here. I cannot tell you the actual differences between “Toggl” and “Track,” it isn’t clear to me.

I don’t know when this update was suppose to roll out, but I got it today in the middle of a Friday and I don’t appreciate how chaotic and messy it feels. I go from using “track” to being logged out, and then forced to migrate everything over to “Toggl?” Then, all the information I had set up in “track” over the years, doesn’t migrate properly, and now the stuff I need is hidden under more menus and extra screens.

The thing that really made me want to stop using any of these products is the frustrating AI integration. I can ask the AI questions, and it’ll take a few seconds to load in “answers” that it finds based on documentation. The “answers” it loads in are just guesses at what kind of information view I want to see, based on keywords in my message, and it’s in a small window that can’t actually show everything relevant to my query anyhow. I can’t actually click on what it gives me to load it into the page (just crashes the web app) and it just doesn’t do a good job of actually being helpful.

And while there’s that integrated chat window there, and while AI can que up a chat with a support agent, I don’t want to have to turn on marketing cookies to have my meta data sold. I can’t have real time chat with an agent, unless those cookies are turned on. Both the chat box itself and the AI agent confirm that.

On top of that, the AI that’s built into “Toggl” can’t pass along feedback on its own either. I either need to turn on those marketing cookies, or post on the forums here.

For now I’m going to keep trying to use “track.” Instead of the AI agent trying to help me use a product that isn’t right for me (as I’m a single person using it to track my time and rates), it should have probably started with explaining that “Toggl” and “Track” are two separate apps, and that all my stuff on Track is still there, and I’m able to still use it as I’m used to.

I just found the whole update to be needlessly stressful.

2

The cookie-gated support chat is worth raising as a separate issue: account and migration help shouldn’t require marketing cookies. Before changing anything else, export your Track data if it’s still accessible, and make a short list or screenshots of exactly what didn’t migrate. That gives support something concrete to fix. For the naming confusion, ask for a plain “Toggl vs Toggl Track” explanation in the same ticket; the AI window isn’t a good place to resolve account-level migration problems.