Hello - I have been trying to change my email address in my workspace for 2 weeks. It tells me it will send a 6 digit code to my new email address. I still have not received it (on the old or new email address). Can you help me resolve this ASAP.
I understand how frustrating that must be after waiting for 2 weeks. When you change your email address in Toggl, a verification code should be sent to your new email address to confirm the change.
Since you haven’t received the verification code on either your old or new email address, here are a few things to check:
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Look in your spam or junk folder for both email addresses - sometimes verification emails can end up there by mistake.
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Make sure you’re checking the correct email inbox for the new address you’re trying to change to.
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If you’re still not receiving anything after checking spam folders, there may be a delivery issue that needs investigation.
Unfortunately, the knowledge base articles available to me don’t contain specific troubleshooting steps for this particular verification code delivery issue. Given that this has been ongoing for 2 weeks, this is something that requires more detailed investigation into what’s happening with your account and email delivery.