No email verification code

Email verification code not sent:

This morning I have been asked for an email verification code. I have requested this three times, from different devices, have waited 5 minutes and re-requested from the same device - no email received.

Yes, I have my spam folder open. I signed up to the community to ask this question and got the registration email within 10 seconds.

I see this has been raised as an issue before but this is really frustrating.

Any ideas/suggestions?

Thanks

2 Likes

Hi Ian, :wave:
Sorry for the trouble! Since youā€™ve already checked your spam folder and tried multiple devices, itā€™s possible that your email address might be on our bounce list, which could be preventing the verification email from reaching you.
Iā€™ll DM you to get your email address so that I can check for any bounce errors on our end and help you resolve this as soon as possible. :toggl-heart:

I have the same issue. I have checked the local spam folder, as well as looked for any quarantined email. Unlike Ian, I had to use a different email to register for the community.

@SpeedyPS update It seems my email was on the ā€˜bounce listā€™ which is weird because they donā€™t have any issues charging me :wink:

Anyway, it was manually ā€˜unbouncedā€™ and all is well again.

Hi Marie
I have the same issue this morning. I have been asked to provide a verification code and have requested an email several times on desktop and mobile app. I have checked my spam and quarantined email.
Any help appreciated
Clive

Hello,
it seems I have the same issue, I have resent the code 2 times but I canā€™t recieve the code, canā€™t find it either in spam nor quarantined email. I also signed up for the community under a different email to send this message.

Any help would also be appreciated, thanks in advance.

Hello!

I have the same issue. I have resent the reset code for two days now, yet I havenā€™t received it. I have checked my spam folder, and nothing there. I have the free plan of Toggl and have had no previous issues signing in. Actually, I have been signed in for months now until I was logged off automatically.

Thank you for your help in advance.

1 Like

@harjoittelija @NigelP @CliveLewis DMd you individually; please reply when you get the chance and we will sort this out for you :slight_smile:

Hello - I am having the same issue that I never receive the emailed verification code. Will someone unbounce my email address too? I have checked my spam folder and tried to initiate the verification email from multiple devices with no luck.

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Adding my voice to the chorus. Iā€™m not receiving a verification email. Please help asap.

1 Like

Can I get added to the list of having this same issue? And it came thru fine for the Community signup verification. Thanks!
Please DM me for email/login info.

I am having the same issue. I thought it was because I use an old ā€œhotmailā€ account, but it looks like a lot of folks are having the same issue.

Iā€™m having the same issue as well! Can you check my email address as well?

@kube3 @cdaustin @fultonic @martyb22 @Olivia-WA Iā€™ll DM you all separately to deal with this. Thank you for your patience! :toggl-heart:

I need to add myself to the list of people not getting any verification codes :frowning:
Can someone please have a look if I am on some ā€œbounce listā€ or whatever ā€¦ Thanks!

@Marie or @Veljko I posted earlier that I also am not getting the email with the code. Can you DM me as I would like this sorted out.

1 Like

I have the same issue: the verification code never came to my e-mail although I was able to register to Comunity with the same email. Can I ask for help?

1 Like

Iā€™m the same. Have been able to register here but cannot receive a verification code. How can I get it to work? Thanks! I have a number of projects being tracked so I donā€™t really want to open a new account with a different email.

1 Like

@SpeedyPS @gil_ghalad @deanb86 Check your DM please :slight_smile:

Having the same issue as those above, also with a Hotmail address.
Looking back I see that the last email I got from toggl was in 2022, so my guess is at one point Hotmail rejected a batch of emails from toggl putting us all on the ā€œbouncedā€ list. @Veljko can you send me a DM or whatever is needed as well?