New time entries are visible in Tracker but missing from Reports

Ask the Community
1

Hi everyone,

I am experiencing an issue where newly tracked time is not syncing to or displaying in the Reports page. I can track my time normally, and the entries show up perfectly in the Week view, but the Reports page fails to pull them in.

Here is the exact behavior:

  • Missing Today’s Data: I tracked time today, but the Reports page shows “Nothing to see here…”

  • Missing New Additions: I just added an extra 1-hour entry for today, and it does not appear in the report.

  • Past Reports Not Updating: I tried adding an extra hour to last week’s schedule. While I can still see my historical data from last week, the report did not update to include this newly added hour.

  • The Core Issue: Older reports load fine, but any newly created or newly edited entries made right now do not show up and do not update the total reported hours.

Troubleshooting I have already tried:

  • Confirmed all filters are completely turned off.

  • Verified the date range and workspace are correct.

  • Made a browser reset, Logging out and in.

Could you please help me?

2

I have the same problem, they say its a 20 min delay in the reports tab

3

Hi there,

There was an issue on our end - it should have resolved quite shortly afterwards. Please let us know if you have any further issues!

4

Three months after your post, I’m having the same issues. Tracked time not showing up in reports, added entry visible in tracker but not in reports, but a deleted test task shows up in reports. Did you manage to figure out what was wrong? Did it get fixed?

Edit: Nevermind. I just read that there is a limit on how many times I can see the reports on a free plan and therefore I’m not going to use toggl 2.0 (which I’ve just been informed in a cheerful newsletter has become simply toggl).