Report not showing time for all projects entered in a day

Ask the Community
1

I entered time for four projects yesterday, but the report is only showing time spent on one project

2

Hello! This should be fixed now and a quick browser refresh should do the trick.

3

It’s not fixed in my case also after a page reload.
Now I don’t see any billable amount (just a dash) for the previous day.

4

Heya Yann! Can you verify that entries have been marked as billable?

5

Hello Support,

yes, the entries have been market as billable.

The time lag between the update of the entries log and the report update seems to vary – feels like a server and data pipeline performance topic…

With regards

Yann

6

Thanks for that! We are aware of a lag in the report’s presentation of changes to data; users have reported that waiting about 2-3 minutes, then refreshing their browser should allow things to be seen without issue.

7

Hi Support,

My reports aren’t updating at all - I made some manual changes in the desktop timer which are reflected in the online timer, but just aren’t pulling through. I’ve been waiting about 45 minutes and have done lots of logging in and out of everything and refreshing of browsers.

Thanks in advance!

UPDATE: I reinstalled the desktop app, logged out of everything, restarted my computer and tried again and it’s updated now. Hopefully the lag will ease over the next few weeks.

8

Hello! Our team has reported making some adjustments that has improved the reports performance.