Paid for starter plan but stayed in free plan

[Damien]

Hi !

I paid for a starter pack 9th April 2026 (invoice nbr. TOGGL-2092300) but I stayed in free plan since this date…

Invoice :

Active plan :

Since 2 months I try ton contact Toggl Team but I can’t found any contact form

How can I contact a Toggl sales member ?

Regards.

[Toggl_Assistant]

Hi, that sounds really frustrating, especially after two months of trying to get this sorted!

You can reach the Toggl support team directly by emailing support@toggl.com. Make sure to include your invoice number (TOGGL-2092300) and the email address associated with your account so they can look into the billing discrepancy quickly.

Hope it gets resolved for you soon!

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