I have been a member of Toggl since 2024 and this is the first time that I have not been able to reach anyone with an issue. I am a premium member and my account is active, however when I log in it says my account is on a trial. This happened before when we switched over to premium back in 2024 but I was able to reach someone who assisted me. Now all I get is a chat bot. I have been waiting for a response for almost 2 hours and I sent an email to service and that hasn’t been responded to either.
Is there anyway to get in touch with a live person to address my issues?
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That sounds frustrating, especially when you’ve dealt with this before and need a quick resolution!
Regarding the trial message showing on your account, this can sometimes happen when there is a mismatch between your subscription status and what is displaying in the app. A few things you can try on your own in the meantime:
You can check your subscription status directly by going to your Organization settings and looking under the billing section. This may give you more clarity on whether your premium plan is still active and when it renews.
If everything looks correct in billing but the trial message persists, try logging out completely and logging back in, as this can sometimes refresh your account status.
As for reaching a live person, this is not currently possible in Toggl outside of the support channels you have already tried. The community forum here is a good place to get help from other users and the Toggl team, and someone from the team does monitor these posts and may be able to assist you here directly.
Hopefully your account situation gets resolved quickly, and I am sorry you are having such a frustrating experience getting it sorted out.
— AI-generated response. Our team reviews all community posts. If you need further help feel free to tag Support in your reply.