Persistent failed Google Calendar sync error message in Toggl Track Windows desktop app

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1

I use the Toggl Track Windows desktop app (v10.13.1) on a Dell XPS 2-in-1 running Windows 11.

For the last 3-4 days, I have been getting the following error message when I hover over the red error icon that is furthest to the right of the “Today” bar towards the top of the screen:

The calendar is not able to sync. Please make sure Toggl
is allowed access to the calendar or contact our support.

I have occasionally gotten this error before, and it has reliably resolved when I’ve gone into Calendar Settings, disconnected my Google Calendar and then reconnected it [which requires me to enter my Google account login credentials each time]. However, the error message now recurs in the Windows Toggl Track app within 10 mins of me doing all that.

Interestingly, I can see that my calendar items are importing correctly into the Windows app despite the error message appearing. Also, in the web app, the calendar items load correctly and the error message appropriately does not appear.

Please advise.

Thank you!

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2

Heya Mikey! Are you using the same Gmail address that you use to log into Toggl?

3

Oh actually no. The calendar I’ve been trying to connect to is a different Google account than the Gmail address I use to log into Toggl.

Is there any way to resolve the issue without having to change things so it’s the same Google account?

4

Gotcha; thanks! There is no need to make it the same account; I just wanted to verify the email being used :slight_smile: I’m seeing that we’re getting errors on our end as well when you try to integrate the calendar; is the calendar/Google account you’re using a work-based account? Please feel free to DM us here in case you’d like to share more information!

-Jake

5

Both the Google account whose email I use to log into Toggl Track and the one whose calendar I try to connect with TT are personal accounts (not work).

6

I’ve DM’d you, Mikey :blush:

7

@Support I have been having the same issue; not sure if there’s a better place to request help?

8

Just sent you a DM :slight_smile:

9

@Support I have been having the same issue. Could you help me?