Premium Account - Can't contact Support / Only AI Agents

Community Support Wiki
1

Hi,

We are setup as an organization - premium users.

We are not able to reach support for the past 4 business days.

Only support available is AI agents in the chat.

AI agent said it would create a ticket with support and follow-up.

That never happened.

We have a login situation after implementing SSO and required immediate support.

You can reach us at info@aisto.ca

3

Hi Alex,

I’m so sorry for the delay in getting back to you — that’s not the experience we want you to have at all!

I’ve located your conversation and a member of our team will be with you shortly.

Apologies again for the wait! :blush: