**Hi
I’m a bit stuck after creating a Toggl Track Premium trial. The team had already tried this and wanted this created fresh at the admin level with SSO, which I did.
Seems I was pushed to the 2.0 dashboard, which isn’t what the team had asked for.
Anyhow, deleted the account and tried to recreate using the standard Toggl Premium trial and its a mess. I can’t create a new org.
Looks like I’m locked out of doing anything. Is it possible to remove all traces for the org/domain and start this off from scratch. Not sure if it messed up because other members of the team tested this previously.
We’re looking to move away from another time tracking product but want everything in place before onboarding the rest of the staff.
It sounds like you’re running into some account/organization conflicts from the previous trial attempts, which can definitely make things confusing when trying to start fresh.
Unfortunately, based on the information available here, fully removing all traces of an organization or domain to allow a completely clean restart is not something that can be done from the user side. This kind of reset would require action on the backend.
What you can try in the meantime is checking whether you are able to create a new organization under a different workspace or by using a different email address that has not been associated with any previous trial. Sometimes using a fresh email can help avoid the conflicts left over from earlier attempts.
Regarding the 2.0 dashboard, it is worth knowing that this may simply be the current version of Toggl Track, and the team may need to familiarize themselves with it as part of the evaluation.
If the organization creation is completely blocked, the best path forward would be to reach out through Toggl’s official support channels so someone with backend access can clear out the conflicting data and get you set up properly for your trial.
Hope you get it sorted soon and that the trial goes smoothly for your team!
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