Why does passkey work with toggl plan but not toggl track?

Tech Discussions
1

For some time now, I have struggled to login to Toggl track (via Safari on Mac) with passkeys despite setting up passkeys. I always have to use email and password because the passkey option is not there on the login page.

I can login to Toggl track using passkeys on Chrome with the option appearing.

Out of curiosity, I then tried the Toggl Plan domain and the option to login with Passkey is there. I now access Track through Plan using a passkey.

Why is it that Track login page does not show me the option but Plan does? (See image attached)? The login domain is essentially identical (I just have to change the word “track” to “plan” in the domain website)?

toggl
toggl720×405 29 KB

2

Heya! I’m seeing that our main login page for Track should openly show a Passkey option; can you verify using “Login | Toggl Track” is how you’re trying to get to Track?

3

Hey, thanks for your reply!

I can confirm the web address you provided is the address I use to log in to toggl track. The passkey option does not show.

As mentioned above, if I simply replace the word “track” with “plan” (see below) within the website address, then, I do see a login page that does show the passkey option. Do you have any idea why?

/track/login/
/plan/login/