Can somebody please reactivate our workspace again?

Ask the Community
1

Hi,

We’ve been customers now for multiple years, our workspace has been set to inactive due to an invoice that isn’t in our overview.

The ‘solution’ is to repurchase a paid plan, but the prices are different than what we pay + the main issue is that I can’t even see the invoice that we should have paid.

The chat support is horrible and somehow I can’t get through to anybody.

Can this be set straight ASAP?

2

I’ve been waiting in the chat for 3+ hours and can’t get a decent reply. I replied 10 minutes later than the initial response and I get an ‘answer’ that doesn’t help me.

Is this how you treat your customers that have been with you for multiple years?

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