Can't get the desktop app to work (Windows)

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1

I downloaded the Windows version and ran the installer, then logged in - it opened a browser, I entered my credentials, it said something about success and continuing in Toggl. But the app just hangs with a white screen and spinning circle. Not sure if there’s something else I can do or if it just doesn’t work on my computer? It’s a ThinkPad Gen 4, a few years old (not sure exactly)

Screenshot 2026-04-10 154206
Screenshot 2026-04-10 1542061640×1337 43.7 KB

2

Hi @Bec_C , could you please share the logs with us so our team can take a look?

  1. Open Windows Explorer
  2. Go to following path: %APPDATA%\Toggl\logs
  3. There should be a main.log file in that folder
  4. Send the file