Can't get the desktop app to work (Windows)

Ask the Community
1

I downloaded the Windows version and ran the installer, then logged in - it opened a browser, I entered my credentials, it said something about success and continuing in Toggl. But the app just hangs with a white screen and spinning circle. Not sure if there’s something else I can do or if it just doesn’t work on my computer? It’s a ThinkPad Gen 4, a few years old (not sure exactly)

Screenshot 2026-04-10 154206
Screenshot 2026-04-10 1542061640×1337 43.7 KB

2

Hi @Bec_C , could you please share the logs with us so our team can take a look?

  1. Open Windows Explorer
  2. Go to following path: %APPDATA%\Toggl\logs
  3. There should be a main.log file in that folder
  4. Send the file
3

Continuing the discussion from Can’t get the desktop app to work (Windows): I am having the same problem.

The error message in the log indicates a token exchange error:

[2026-09-09 09:07:48.538] [error] (auth)                    Token exchange failed: TypeError: fetch failed
    at node:internal/deps/undici/undici:16416:13
    at process.processTicksAndRejections (node:internal/process/task_queues:103:5)
    at async exchangeCodeForToken (C:\Users\XXX\AppData\Local\Programs\Toggl 2.0\resources\app.asar\dist-electron\main\index.cjs:91694:20)
    at async AuthManager.handleOAuthCallback (C:\Users\XXX\AppData\Local\Programs\Toggl 2.0\resources\app.asar\dist-electron\main\index.cjs:92322:29)