Mini bar not connected

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1

Post Title: mini bar isn’t connected to the desktop app anymore

Your Question/Topic: Hi,
Everything was running fine until recently, but now, the bar at the bottom of my screen that I use to start/stop tracking my time, is not connected to the tracking time desktop app anymore.
So this mini bar that I find so convenient is not of any use now.

Can you help?

Thanks

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nks

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2

Hi! The mini-bar is via our desktop app (the app you downloaded to your computer) and the larger screen is our webapp. One reason they may not be syncing could be that you are logged in on two different accounts? Any chance you can DM us your Track email address and I’ll get in touch via email to help troubleshoot this with you.

3

Hi,

Thanks for your help, much appreciated.

I only have one account.
As you can see on the attached screenshot, I have two bars, which is confusing.
I’ll DM you my email address shortly so you can help me further.

Thanks again

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4

I don’t find how to DM you, sorry.

6

I received an email from your support.
I responded so you should now have my email address.
Thanks again